The Subjectiveness Of It All
Thursday, June 28th, 2007
People have historically talked about being “ripped off” by mechanics and their local repair shops. And yes, there might be 1% of shops who consciously overcharge, just like 1% of plumbers, electricians or carpenters, and lest we forget the lawyers, dentists and accountants.
But what is overcharging anyway? Is it the shop charging more than book time to complete a task or is it a perception by the customer that the job should take less time?
Once again, the solution is to have a real rapport with your technician. Get to know him as you would your doctor or dentist, and then have the faith to let him do his job. If you don’t have that confidence or faith, then you should deal elsewhere. You would never dream of telling your doctor how to do his job, and yet doctors have had the same make and model for 2000 years and they still can’t fix them all the time. Today’s technicians are going to school constantly and upgrading their skills to be able to repair the latest technology the manufacturers offer up.